Betting Rules

2. Placing and accepting bets

A wager is placed when you select a game, market, stake or other available option and confirm the transaction through the website. Before confirming, check the details carefully, including the selected game or event, bet type, odds or displayed value, stake and potential return where shown. The information displayed at the point of confirmation is important, but a bet is not necessarily accepted until it has been recorded by the relevant system.

A confirmation message, bet record or transaction history may show that a wager has been received. If a bet does not appear in your account history, you should not assume that it was accepted. Check the account before placing the same wager again, particularly where there has been a delay, connection problem or payment interruption.

• You must have sufficient available funds or an approved balance method before placing a wager.
• The stake and any applicable costs will be shown or applied in accordance with the relevant game or market terms.
• Displayed odds, prices, game information and potential returns may change before a bet is confirmed.
• A wager may be declined, rejected, limited, cancelled or referred for review where permitted by the applicable terms.
• A bet is not valid if it was created by a clear technical, pricing, display or system error.
• You should retain the bet reference or transaction record where one is provided.
• You must not place a wager while an account is self-excluded, suspended, closed or otherwise restricted.

Bet changes and cancellations

After a wager has been accepted, it may not be possible to change, cancel or withdraw it. Whether a correction or cancellation is available depends on the game, market, timing, system status and applicable rules. Do not rely on a request to cancel a bet unless you receive confirmation that the cancellation has been completed.

If a wager is submitted more than once because of a browser, device or connection issue, contact the site through the available support process and provide the relevant transaction information. Duplicate transactions will be reviewed against system records. A player must not deliberately exploit a repeated submission, display fault or processing delay.

Funds and transaction records

Your account balance, betting history and transaction records may be used to assess whether a wager was placed and accepted. System records are normally treated as the primary record of activity, subject to investigation of an obvious error or failure. You should review your history regularly and report anything that appears incorrect as soon as reasonably possible.

Payments must generally be made using a method held in your name or otherwise approved under the applicable terms. A payment may be delayed or refused if verification is incomplete, the method is not supported, the transaction is reversed or the activity requires review. The site may apply reasonable controls to protect players, payment providers and the integrity of the service.

4. Responsible betting and rule changes

Betting should be treated as entertainment, not as a way to earn income or recover losses. Only wager money you can afford to lose, set a budget before you start and avoid chasing losses. Take regular breaks and do not bet when you are affected by alcohol, medication, stress or another factor that may affect your judgement.

• Set personal spending and time limits before playing.
• Keep gambling separate from essential household, rent, loan or bill money.
• Do not borrow money or sell possessions to fund betting.
• Do not increase stakes to try to win back losses.
• Use available responsible gambling tools, including deposit, spend, session or wagering limits where offered.
• Request a break, temporary restriction or self-exclusion if gambling is becoming difficult to control.
• Seek independent help if betting is causing financial, personal, work or emotional problems.

A self-exclusion or account restriction should be treated seriously. Do not attempt to bypass it by using another account, another person’s payment method or someone else’s identity. If you believe you may have a gambling problem, stop betting and seek support from an appropriate Australian gambling-help service or qualified professional.

Privacy and rule updates

Personal information and betting activity are handled in accordance with the Privacy Policy and applicable privacy requirements. Information may be used for account administration, verification, fraud prevention, responsible gambling checks, dispute handling, legal compliance and service improvement. Further information about data collection, use, storage and disclosure is available in the Privacy Policy.

These Betting Rules may be updated from time to time to reflect changes to the service, games, payment processes, legal requirements or risk controls. The current version published on the website applies to activity from the date it takes effect. If a change materially affects your use of the service, information may be displayed through the website or your account. You should review the rules regularly and stop using the service if you do not agree with an updated version.

If you have a question about a wager, result, account restriction or responsible gambling option, use the support process made available on the website. Include enough information for the matter to be identified, but do not send passwords, security codes or unnecessary personal information. These rules are general information and do not replace the full Terms and Conditions or any specific game, market or promotion rules.